terms & conditions
Important reading. Whilst, there is more exciting reading available, there is some important information here. Please have a read through any areas you feel may apply to you when booking. Thanks in advance
TERMS & CONDITIONS
* CORONAVIRUS / COVID-19 (UPDATED 9.6.20) *
We are crossing everything to be open again from early July 2020 and have made a number changes to give our guests the security and confidence they need during these times. Please read our Camp with Confidence page for more information on this and our updated Cancellation terms on point 3 below. We hope to welcome you at camp very soon!
This contract is between Campwell Ltd (referred to as “CW”) and the relevant individual making the booking on behalf of their party (referred to as “you” or “your”). You shall ensure that all members of your party comply with these Terms & Conditions. All bookings made are subject to these Terms & Conditions. Your booking will be confirmed once the deposit or any payment required under these Terms & Conditions has been received by CW in cleared funds. Any booking constitutes acceptance of our Terms & Conditions. You must be 18 years of age or over at the time of making this booking.
Payment of the full balance of the total cost of your stay is due 42 days before the date on which it is to commence. For bookings made less than 42 days before arrival, the full booking amount will be requested immediately to secure the booking. If payment fails to reach CW in accordance with these Terms & Conditions, CW will notify you and you will have seven days to complete the payment. If full payment is not received within seven days of the date of notification, CW reserves the right to cancel the booking and in order to pay for administrative costs and to compensate CW, retain all deposits paid. All accommodation booked by you in these circumstances will immediately be publicly advertised as being available for re-hire.
Pre-authorisation charge – Security Deposit
We reserve the right to levy a pre-authorisation charge of up to half the total stay balance on credit/ debit cards. This pre-authorisation charge is in addition to the deposit. The pre-authorisation charge is required for the reimbursement to CW of any unusual costs which it may incur as a result of your stay, including without limitation: damage, breakages, exceptional cleaning costs, waste recycling sorting or delayed departure by you and housekeeper’s time reallocating items moved between accommodation units. Guests should inform CW at the commencement of hire of any damage found on arrival. CW reserves the right to charge for any damage or missing items not reported by you on arrival. Should there be no reason for CW to retain the pre-authorised amount this will be released to you in full within 5 days of departure.
(These cancellation terms were updated on 9th June 2020 and apply to new bookings for stays from August 1st 2020. We will open asap in July 2020 and for any bookings then, we will do our best to accommodate your needs if you need to cancel i.e. due to Covid-19 symptoms. We recommend getting your own cancellation insurance though, as a back-up. Please contact us if you have any questions.)
Guests may cancel a booking at any time up to 2 days before arrival for any reason and receive a full refund.
Only accommodation costs are refunded. Additional extras, including but not limited to, taxes and other ancillary charges, such as catering, activities, extra provisions etc. may not be refunded.
Refund payment for cancelled bookings will be released back to you on the scheduled date of check-out of the original booking.
Cancellations made less than 2 days prior to, or on the day of check-in will not be eligible for a refund. Example: For a check in on Friday, Guests could cancel the prior Monday, Tuesday or Wednesday but not Thursday (1 day prior) or Friday (day of check in).
You may cancel your booking by simply notifying us that you wish to do so at least 2 days prior to the arrival date, by email or phone.
You may not under any circumstances transfer your booking to anyone else without prior consent.
Following your booking, in the unlikely event of your accommodation becoming unavailable due to circumstances outside our control, every effort will be made to provide alternative accommodation here or nearby self-catering accommodation, or alternatively a complete refund will be paid including the deposit.
The Owners do not accept responsibility for breakdown in public or local supplies, including water or electricity, nor any claims against inconvenience caused by such incidences, or by building works that may be deemed as necessary. In the case of any breakdown Guests are asked to notify the Owners immediately. We will try our best, in conjunction with the service company concerned, to correct the fault as soon as possible.
In the event of a national or local disease epidemic, whether human or animal, the Owners reserve the right to cancel any booking at any time.
Any complaints must be made known to the Owners immediately. No complaints will be entertained after the end of the hiring period or after Guests have departed.
Termination of Stay
You are expected to maintain reasonable and appropriate standards of behaviour at all times whilst at CW. CW have the right, at their sole discretion, to terminate your stay if you or members of your group are reasonably believed to be causing a nuisance to the other guests or are not treating the property with due respect. CW may require all or any such persons to leave the accommodation, without refund and in such an event, CW will not be liable for making any payment to you and in order to compensate CW for the nuisance caused will retain all monies paid by you.
Refusal of Entry
CW reserves the right to refuse entry to any or all guests within the party if these Terms & Conditions are not observed. Any function, celebration, party, corporate event or ceremony must have the written permission of CW. Any occupancy is for the purpose of a temporary holiday rental only and does not create the relationship of landlord and tenant between you and CW.
Care of the Property
During your stay you will take good care of your accommodation provided to you by CW. On your departure, you agree to (a) leave your accommodation in the same condition of cleanliness and tidiness as at the commencement of your hire; (b) to pay for any loss or damage caused by you, during your occupation. Any items moved from other units must be returned to the appropriate location prior to departure. Units must be secured (doors closed, fires extinguished, all lights and water turned off) upon departure. CW reserves the right to charge you for any loss, damage or extra cleaning to our property during or after your stay. All decorations, must be removed and confetti must be biodegradable and used only outside. Waste recycling should be disposed in the correct bins to save us hand-sorting it.
Number of Persons using the Units
There must be no more members in your group than the property is designed to accommodate which you will be advised on at the beginning of your stay.
Limitation of Liability
CW accepts responsibility for those arrangements that are within its control but cannot accept liability for any injury, illness, loss or damage suffered by you or any member of your party unless one of the following applies:
- There was fraud or wilful default by us or our employees, or
- Death or personal injury was caused by the negligence of CW or our employees.
Please notify any shortcomings, complaints or dangerous items and potential hazards to us immediately so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate them.
Arrival and departure times
The hire period commences at 4pm on the first day of hire and terminates at 10am on the last day of hire. Any significant delay in arrival should be notified to CW in order that arrangements can be made for entry into accommodation. Any significant delay in departure may incur a charge. Sunday departures may be extended until 7pm in the evening with the agreement of CW.
No Smoking Policy
Smoking is not allowed inside any tent and CW reserves the right to charge for costs of cleaning and redecoration if this provision is breached. Smoking is however allowed in the outside areas.
Dogs are welcome at Campwell @ Cherry Wood. Please provide your own dog bed, poo bags and food requirements. Dogs must be kept under control, off the furniture, cleaned up after and on a lead if required. Please respect some people are not dog people. If they make excessive noise to disturb others, you will be asked to leave early. Their fee is £25 for the stay. Please note: wildlife is abundant in the woods and dogs have been known to chase them.
Right of Entry
For the undertaking of necessary repairs, maintenance and/or inspections, CW has the right of entry to the property at all reasonable times. Prior notice will be given to you wherever possible and privacy will be respected at all times. CW or their appointed representatives reserves the right to carry out viewings at the property during the guest’s stay. At least 6 hours notice will be given to the guest wherever possible and disturbance will be kept to a minimum.
CW want you to have an enjoyable stay. In the event of any problem arising on arrival or during your holiday, you should immediately bring this to the attention of CW or its representative and CW shall, at all times, endeavour to deal with any complaint or query promptly. CW regrets that claims for compensation cannot be considered after the holiday has ended if there was no such prior notification.
TF or its representatives will retain lost property items at their office premises for 28 days from the date of your departure. For items to be returned, CW reserves the right to charge a flat administration fee of £10.00 plus postage and packaging, payment for which is required in advance. CW does not accept responsibility for returning any items and will not return any food or drink left at The Farm Camp.
Delay or Failure to Perform
CW will not be liable to you if we are prevented or delayed in performing any of our obligations to you if this is due to any cause beyond CW’s reasonable control including (without limitation): an act of God, explosion, severe weather, flood, fire or accident; malicious damage; outbreak of disease; any form of government intervention or a third party act or omission.
Changing these Terms & Conditions
CW reserves the right to revise and amend these Terms & Conditions from time to time. You will be subject to the most recent Terms & Conditions in force at the time that you make your booking, unless any change is required to be made by law or if we notify you of the change to these Terms & Conditions before we confirm that your booking has been successful.
CW will only store and use the information you supply to us for the purposes of carrying out our contract with you, to collect valuable feedback about how satisfied you were with the services provided and from time to time to send information regarding special offers and promotions at Campwell. If you do not wish to receive feedback requests or promotional information please email us at email@example.com
Third Party Rights
These Terms & Conditions are made for the benefit of you and CW and is not intended to benefit any third party or be enforceable by any third party. The rights of you and CW to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these Terms & Conditions are not subject to the consent of any third party.
These Terms & Conditions are governed by the law of England and Wales, and any dispute arising out of or in connection with these Terms & Conditions is subject to the exclusive jurisdiction of the courts of England and Wales.
Catering provided by Third Parties
All food delivered by Hartley Farm and other caterers will be kept cool in a cool box throughout your stay. The hire of the cool box is included in the price of the package. If you would rather use your own means of refrigeration, please feel free to do so. The temperature of the food will be taken on delivery. Once delivered it is your responsibility to ensure the necessary precautions are taken to keep your food items cold. If you believe there is a problem with the items on delivery, notify Hartley Farm immediately.
If you choose to use the cool boxes provided, please be sure to keep the lid firmly closed when not in use. Store them in the facility provided by CW to keep them out of direct sunlight. Do not remove the ice packs provided. If you fail to follow this advice and you believe the quality/temperature of the food has been compromised, do not consume.
GROUP TERMS & CONDITIONS
Please note that the following Group Terms & Conditions are to be upheld in addition to the above Terms & Conditions. The relevant individual who makes the booking is responsible for ensuring that all of their party is aware of the Terms & Conditions and that they are adhered to
‘Groups’ means parties who exclusively book out all of CW’s accommodation at any one given time.
Group Payments: As a group booking, all monies are to be paid in advance in a single payment. All payments are non-refundable and non-transferable in all circumstances.
Security Deposits: We reserve the right to levy a pre-authorisation charge of up to £100 per unit on credit/debit cards. This pre-authorisation charge is in addition to the stay fees. The pre-authorisation charge is required for the reimbursement to CW of any unusual costs which it may incur as a result of your stay, including without limitation: damage, breakages, exceptional cleaning costs, waste recycling sorting or delayed departure by you and housekeeper’s time reallocating items moved between tents. Guests should inform CW at the commencement of hire of any damage found on arrival. CW reserves the right to charge for any damage or missing items not reported by you on arrival. Should there be no reason for CW to retain the pre-authorised amount this will be released to you in full within 5 days of departure. This is chargeable before you arrival.
Registration: All group members will need to be registered on arrival with a list of names and contact details
Group size: (Terms TBC’d – please discuss with our team)
Extra Guests: Only those guests originally booked are permitted to stay on site. Any extra guests will only be permitted on site at the site owner’s discretion. If extra guests are permitted to stay, then extra charges will be incurred. CW also needs to know about any day guests (ie. those not staying the night). They will also need to be registered.